BOOK NOW

Terms & Conditions

Reservations

  • A booking is confirmed only when you receive a written confirmation from us.
  • Photos and descriptions are for illustration; rooms may differ slightly in layout, view or décor.
  • Special requests are subject to availability and are not guaranteed unless confirmed in writing.

 

Rates & Payment

  • Rates are per room, per night in Indonesian Rupiah (IDR). Unless stated as inclusive, prevailing government tax and service charge of 21% apply. 
  • Payment: payment terms depend on the rate booked and are shown in your booking confirmation. Accepted methods: Visa, Mastercard and bank transfer. 
  • Promotions and promo codes are subject to availability and their specific conditions.

 

Guest Deposit During Stay

To ensure a smooth billing process, a deposit is collected from all in-house guests upon check-in.

  • Applies to: all guests, including direct, corporate and OTA bookings, unless stated otherwise in your booking confirmation.
  • Payment method: cash or credit card (pre-authorization).
  • Short stay (1–2 nights): IDR 1,000,000 per room, per night.
  • Top-up: if the balance is not enough to cover your expenses, our Front Office team may request an additional deposit.
  • Refund: any unused balance is returned or released at check-out after all charges are settled. Cash deposits are refunded at check-out. Card pre-authorizations are released by your bank, which usually takes 7–14 working days.

 

Cancellation & No-Show

  • Standard rates: free cancellation up to 3 days before arrival, by 12pm (Bali time). Later cancellations or no-shows will be charged the first night.
  • Non-refundable / promotional rates: cannot be cancelled or amended.
  • Peak periods and special events may have different conditions, as stated in your confirmation.
  • Cancellations must be sent in writing to reservation@sadararesort.com.

 

Check-in & Check-out

  • Check-in from 3pm; check-out by 12pm. Early check-in and late check-out are subject to availability and may incur a charge.
  • A valid passport or government ID is required for all guests.

 

Guest Age Policy

  • Sadara Resort is adults-priority. We welcome guests aged 12 and over; we are unable to accommodate children under 12.
  • Room occupancy is limited to the maximum stated per room type. Extra guests must be registered and may incur a charge.

 

House Rules

  • Please keep noise to a reasonable level, especially between 10pm and 7am.
  • Smoking and vaping are not allowed inside rooms. A cleaning fee of IDR 1,500,000 may apply.
  • Illegal drugs and dangerous items are strictly prohibited. Violations will be reported to the authorities.
  • Pets are not allowed.
  • Guests are responsible for any damage to resort property.
  • Please respect local customs and sacred sites in Bali.

 

Liability

  • Please use the in-room safe for valuables. The resort is not responsible for items left in rooms.
  • Facilities and activities are used at your own risk.
  • We are not liable for delays or changes caused by events beyond our control (e.g. natural disasters, extreme weather, government restrictions, transport disruption).
  • Tours and transport may be operated by third-party providers.

 

General

  • All content on this website belongs to Sadara Resort and may not be used without written consent.
  • We may update these Terms from time to time. The version at the time of your booking applies.
  • These Terms are governed by the laws of the Republic of Indonesia. Disputes will be submitted to the District Court of Denpasar (Pengadilan Negeri Denpasar).

 

Contact

Sadara Resort, Jl. Pratama, Tanjung Benoa, Nusa Dua, Badung, Bali 80363
Email: reservation@sadararesort.com | WhatsApp: +62 811 3857 007 | Phone: +62 361 772010